Service policy
Your time and safety are valuable to us here at Beauty Box. Therefore, running on schedule while following safety precautions and protocols is a high priority for us.
Please be courteous, notify us if you are sick, and promptly reschedule your appointment.
If you are not able to make your appointment at your scheduled time, you can reschedule or cancel your scheduled appointment via the email confirmation provided at the initial booking as long as it is not within 24 hours of your scheduled appointment.
If changes need to be made within 24 hours, please call or text 215-758-1601 to avoid being considered a No Show. We appreciate your cooperation.
By booking online, you agree to our policies below.
Deposits and Full Prepayment:
A non-transferable/non-refundable deposit (depending on the service price) is required at the time of booking to secure your appointment which goes towards your service. Full prepayment is taken at booking. Clients are required to prepay in full for services and are unable to cancel prepaid appointments on their own. In the event of a cancellation, client will be refunded the difference of the required deposit (please see required deposits).
Required Deposit:
50% of services $60+
$30 for services less than $60
Full price of service if service is less than $30
Confirmation & Location:
An email confirmation with our location will be sent to you once your appointment is booked.
Street parking is available without a meter (no cost), but it is timed to a max of 2 hours on nearby streets (12th street and Snyder Street is recommended). Please be advised that parking may be limited. We encourage leaving in enough time to ensure sufficient time in looking for parking.
No Guests:
Please arrive alone. No children permitted. No exceptions.
Appointment Arrival:
We ask that you arrive ON TIME or at least expect that we can only begin at the start of your scheduled appointment due to each client deserving their privacy.
Pre & Post Care Instructions:
Varies per service. Check your email and read thoroughly.
Same Day/Squeeze In:
Same-day squeeze-in slots or outside hours MAY BE available. The fee is an additional $50. Please give us a call or text.
Lateness Policy:
Clients are permitted a 15 minute grace period. After client has exhausted the 15 minute grace period, appointment will be canceled. No exceptions.
If an artist is able to accommodate you, there will be an inconvenience fee of $20.
Canceling Your Appointment:
24-hour notice from scheduled appointment is required for all cancellations. No exceptions. Any cancellation/rescheduling made less than 24 hours in advance will be charged deposit of the reserved services (and refunded the difference after the required deposit).
Same-Day or Late Cancellations:
Same Day or Late Cancellation Fees applies to appointments canceled within 24- hours of your scheduled appointment time. This also applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 24 hours in advance will be charged deposit of the reserved services (and refunded the difference after the required deposit).
Any SAME DAY changes made to your appointment, but still being serviced/accommodated will incur an inconvenience fee of $20. This includes being more than 15 minutes late to your appointment, changing the appointment time day of, and/or services being removed or changed from your originally scheduled appointment.
No-Show:
A client who does not show up to their scheduled appointment OR fails to contact us before 24 hours to cancel will be charged deposit of the reserved services (and refunded the difference after the required deposit) and will be banned from booking in the future.
For Lash Clients:
- You must have 40% of your extensions left for a FILL-IN. Fill-in prices will be determined by the number of lashes you have left.
- We ask all clients to practice proper aftercare for the services they are provided. Appointment times are TIMED accordingly. We will not allow anything less than 40% of lashes remaining for refills.
- We can not accept fill appointments for sets that are considered full sets. Your fill appointment will be canceled, and your deposit will be forfeited if you do not inform us if you have less than 40% of your lashes. We will try our best to accommodate you, but there is no guarantee we can serve you if other appointments are in the queue.
- Fill-ins that were not done at BeautyBox Philly are considered “Foreign Fill” and can range from $95 and up.
Satisfaction Guaranteed:
There are no refunds. You have 48 hours to report an issue and it will be fixed for free.
